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Terms & Conditions

Cleancare Australia Terms & Conditions

Contact customer service: PH: +61 3 9590 0342 (Metro Melbourne)

Postal address Goods delivery address: Freecall 1800 335 007 (Country or Interstate) PO Box 5288, 15 Bastow Pl

FX: +61 3 9590 0408 Brandon Park 3150 Mulgrave 3170 Victoria AUSTRALIA

E: [email protected] 

Read more about:

Terms and Conditions Your use of this website is conditional upon your acceptance and compliance with our Terms and Conditions as set out below. Cleancare reserves the right to amend the Terms and Conditions at any time without notice to the consumer. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended. In the event of a query you can call +61 3 9568 2100 or email [email protected]. GST GST (Goods and Services Tax) of 10% is inclusive in all our prices. All prices stated are in Australian dollars.

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Your Privacy At Cleancare we value your privacy and under the Privacy Act 1988 and the National Privacy Policy, any personal information we collect will be kept securely. This statement is our commitment to you, the consumer, of your privacy and the information we collect and hold. We do not require consumers to disclose any information about themselves in order to browse our website and only require minimal information in order to make a purchase. Certain information, such as delivery addresses, is stored for your convenience but this information is not accessible to anyone but you. We will treat personal information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, pass on, sell, rent, distribute, share or licence to any third parties any personal information that you may have provided to us, unless we have your prior express consent to do so. When you register on the Cleancare website you have the option of being added to our mailing list. If you change your mind afterwards, you can unsubscribe by sending an email request to [email protected] or by following the unsubscribe link on any newsletter you may receive from Cleancare. Automatic Data Collection Due to the nature of the Internet, there is certain information that is transmitted to us automatically, such as your IP address and the browser you are using. This information is collected for purely statistical reasons as part of our ongoing development however we do not attach any personal information to these statistics. Similar information is also transmitted along with any emails sent. This information is not stored. For further details on our Privacy Policy click here

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Payment Cleancare accepts the following methods of payment:

  • Credit Card online (MasterCard, VISA)
  • Credit Card over the phone (MasterCard, VISA, American Express, Diners Club)

Cleancare does not convert your total into any other currency, other than Australian dollars. We will charge your credit card in Australian dollars and your credit card company will convert the charges for you.  Please note American Express and Diners Club incur a 4 percent surcharge. Prices of products and other charges displayed on this website are current at the time of issue, but are subject to change at any time. If stock is unavailable, a customer service representative will contact regarding an alternative selection. If you have any questions regarding payment, please call our customer service line on +61 3 9590 0342 for further assistance. Promotion Codes Occasionally, Cleancare will offer certain customers promotion codes of various discount amounts from time to time. Customers may need to first purchase a minimum value of products from Cleancare in order to qualify for a promotion code. These promotion codes can only be redeemed on the Cleancare website. Promotion codes can be used any number of times within the promotion dates specified on the promotions terms and conditions. When you order from Cleancare and you choose to redeem a promotion code, the discount associated with the promotion code will be credited to your order. Each promotion code will expire on the date shown on the promotions terms and conditions. The discount associated with the promotion code cannot be exchanged or redeemed for cash or redeemed in any relevant retail store. If you misplace your promotion code, we cannot replace it. Any queries should be directed to +61 3 9568 2100 or to [email protected].

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Shopping Security Your security is a priority at www.cleancare.com.au. We use the latest security technologies to encrypt your personal information as it travels across the internet and your credit cards are guaranteed against fraudulent charges. We've designed the site so that these protections are automatic; there's nothing you need to do except shop...with confidence! Cleancare uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is the most widely used data encryption coding system for secure e-commerce transactions. All of the forms on our site are secured with SSL technology, which means your credit card numbers and other personal information, are always encrypted (scrambled) before being sent or received over the Internet. The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:

  • the "https" in place of the usual "http" in your browser address box
  • the small padlock at the foot of your browser or next to the URL bar (IE7)

  (Note: As you move around on the site, you may notice that some pages display http in the address window, instead of https. Don't worry—that just means there's no place for you to enter information on those particular pages, so there's nothing for us to encrypt. Anytime you move back to a page with forms, https will appear again.) Please do not send us your credit card details over e-mail.  We do not accept any responsibility of your credit card details if they are emailed.

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Delivery Information The cost of delivery for your order is calculated depending on product size and weight as well as delivery distances.  The cost will be shown to you on your screen before you enter your payment details. If your delivery address is different to your mailing address, you may specify a delivery address. If you have further instructions for the courier, you may add them to the "Delivery instructions" field. The option to pick up your order from the Cleancare Mulgrave office is available when you are making your order online.  If possible, please let us know when you will be coming in so we can have your order ready for you when you arrive.  This can be done in the "Delivery instructions" field. Please note: Cleancare delivers worldwide however all prices are ex- factory. It is our customer’s responsibility to arrange freight and insurance. All overseas shipments require payment prior to goods being dispatched.

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Returns Policy Cleancare offers a 100% guarantee of satisfaction. If in the unlikely event, the products you receive are not to your total satisfaction, or you do not agree with the description provided, please contact us at: [email protected] or 03 95682100 as soon as possible. Please note; we do our best to ensure that goods are shipped in a merchantable condition, and cannot accept responsibility for handling encountered once a product has left our manufacturer's dispatch. Please inspect the goods on arrival and if they are damaged, do not accept and sign the order.  Contact us immediately.

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