Delivery & Returns

• Delivery Information
• Returns Policy

Delivery Information

The cost of delivery for your order will be additional to the total shown on the Cleancare website. Due to varying product size and weight as well as delivery distances, we are unable, at this stage, to calculate the cost of freight online.

Once we receive your order, we will calculate the cost of freight for the items and your location. We will then contact you by telephone to notify you of the costs and to process payment.

Please note: Cleancare delivers worldwide however all prices are ex- factory. It is our customer’s responsibility to arrange freight and insurance. All overseas shipments require payment prior to goods being despatched.

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Returns Policy

Cleancare offers a 100% guarantee of satisfaction. If, in the unlikely event, the products you receive are not to your total satisfaction, or, you do not agree with the description provided, please contact us at: info@cleancare.com.au or 03 95682100, and we will forward a claim form. Please return the remaining unused product, along with your claim form within 7 days, to Cleancare for our prompt attention.

Once received, we will assess the claim form details, the product, and if found to be a reasonable complaint, or a faulty product, we will either, replace the product, or reimburse you for the product, and refund the cost of our freight to you. Please note; we do our best to ensure that goods are shipped in a merchantable condition, and cannot accept responsibility for handling encountered once a product has left our manufacturer's dispatch.

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